Maple Meet & Greet

The service was as advertised. Handover was smooth and efficient, and pick-up was timely, (this was important at 12.30am)

Is this a joke you still owe me a refund !!!!!

Drop off was ok when we left the uk but on return we waited another 15 minutes in the car park with no shelter on a cold night for the car to turn up after we had called post luggage collection as instructed. They told us they only have a 10 minute window for exiting the car park area and then left us hanging around - they needed to do better than this. I would use them again but they will only get one more chance.

First time of doing a Meet and Greet, and won't do it again. Waste of money paying almost double to park off-site and get a bus in, and it took longer, standing in cold weather waiting over 20 minutes before our car was returned, even after making the return phone call at the right time. Staff were very jokey and jolly, which actually made it worse. I don't mind flippant comments, provided the service is adequate.

No issues as normal. Thanks.

Excellent service, prompt, efficient and friendly. We also had the car valeted and it looked like new. Would definitely recommend.

All went according to plan

Great service

Easy to follow instructions, attendant waiting when we arrived and returned, all very easy and professional.

Prompt and efficient service.

On time, friendly, only waited a few minutes on our return. Excellent.

Professional, prompt and polite.

The distance from the drop off / pick up point for valet parking is to far from the terminal if you have to transport luggage and would be even worse for the elderly or in adverse weather conditions The transfer buses to the other car parks are much nearer and a far better option

Once again very good efficient service from the team!

Convenient location at airport and punctual collection. Extremely disappointed at the condition of our car on collection. Very muddy outside and in driver's footwell.

So easy, no hassle, reasonably priced and reliable. Would recommend and use again.

Very efficient. Drivers waiting for the car on arrival and explained the process and where the car would be going. On return car was back within 10 minutes of phoning. Would definitely recommend Maple Manor at Birmingham. Thank you.

Due to the ground works in the car park it is now necessary to walk much further than before yet the price remains the same. It is no longer as convenient . Having just travelled with two small children and returning in the evening whilst it was raining this car park was not very useful. Due to distance to walk.

Excellent service, fast, efficient and very pleasant staff.

Nice and smooth. Friendly staff. We had to wait a bit to pick up the car but it was most likely due to some traffic jams on the way into the airport.

Worst meet and greet we have had at Birmingham Airport. For a start you have to walk along way from the drop off point to the terminal. Not good if it is raining. "Meet and Greet" more like search and find - no one greeted us we had to look for appropriate guy dealing with this service. We did not get given any paperwork on dropping off the vehicle. On return at 11pm waited in freezing cold again no "Meet and Greet" a matter of trying to find your car with no clue where they operate from and this led to us waiting 20 minutes only to then find the car was in fact there. Really bad and disorganised service.

The actual service, when I finally got there, was excellent. What was not at all good was the instructions for finding the location - most unclear & resulting in my spending £1 quite unnecessarily on the wrong car park - together with the now-impossible-to-fulfil instruction to ring when 15-20 minutes away. There is nowhere on my route via M6 and M42 where one call pull over to ring; the A45 is a clearway and there is no parking or stopping within the airport itself. So they urgently need to clarify and revise their joining instructions.

The Meet and Greet was fine but we had to leave the car in Valet Parking and we felt that the signage for this area was inadequate. Otherwise the personel were helpful and efficient.

excellent service

On arrival at Birmingham airport we were met by chaos! There were queues to get into car park where we were to leave car, there were no parking spaces, the car park was blocked with cars trying to find spaces. There were a lot of angry/frustrated drivers and not enough staff to cope. A very stressful start to our holiday! Our return to Birmingham at the end of our holiday was better, although we had to wait about 5 minutes in the cold before our car arrived. I used Maple Manor in April 2016 when the meet and greet took place in the "drop & go" car park, that car park is closer to the terminal and bigger and worked well which is why we booked with Maple Manor again. We won't be booking with them in the future!