Happy Days Meet & Greet

If I could give zero stars I would. The car was returned 3.5 hours after we landed. I was told that I would get a refund and given an email address to write to. There was no refund and although a discount was offered on a future booking, when i checked there was no way to redeem it. There were at least another 5 people in a similar position as me, so this is clearly 'normal' malpractice. I am currently contacting Trading Standards to investigate these crook - DO NOT USE THEM

DO NOT USE THIS COMPANY! - THEY DAMAGED MY CAR & WOULD NOT ACCEPT LIABILITY OR PAY FOR ITS REPAIR. THEY DO NOT HAVE ANY PROPER PROCESSES OR CUSTOMER SERVICES DEPT. THEY REFUSED TO EVEN SPEAK TO ME ON THE TELEPHONE. I WOULD NOT EVEN GIVE THEM ONE STAR IF I COULD. AVOID USING THEM! - THEY ARE AMETEURS WHO SHOULD NOT BE ALLOWED TO OPERATE.

Bit of a delay in us dropping the car off on way out (but I had given incorrect phone number when booking) and unclear on what to do, but when I spoke to Tony and he arrived he was fantastic. 5 star service in the end and Tony was very charismatic and made it a good experience.

had to wait a long time for driver to turn up when flying out. all settings in car (seat, steering wheel, wing mirrors, computer settings). had been altered on return. very grumpy driver

Car was driven at 92 mph on the short journey from Heathrow to the parking area. Not impressed. Drivers need to respect other people’s property and remember that cars have gps and trackers.

Quick pick up and drop off! No problems at all!

Excellent service with helpful and friendly communication throughout. Would definitely book again and recommend to friends/family

They went the extra mile to help us with a last minute change of car and late arrival at the airport due to an unforseen event- an excellent service all round

Nobody there to meet us. Phoned prior to arrival 4 times on two phone numbers. No answer in either. Left recorded messages. Waited both on departure and later again on arrival. POOR SERVICE

Booking online straightforward and instruction clear. However when I called 30 minutes prior to arriving on both occasions (departing via Heathrow and returning), I was called by the driver and told not to follow instruction but to meet in a layby, I imagine to save the car park entry charge. This wasn’t easy to find and the slightly irritated driver talked me in on hands free. On my return I have received a fine from Heathrow. Needless to say Happy Days deny any responsibility. FHR are ok, Happy Days Meet and Greet are not!

Waiting time was little long but drivers and service excellent.

Despite e mailing the admin team of my changed arrival time, they made me wait for a Long time telling me that I actually sent the e mail to the wrong team! It seems Like The “help team” and “admin team” do not have any coordination with one another. The driver collecting the car was rude and casual totally unprofessional and also the same person over the phone today was extremely rude trying to lecture me why I sent the e mail to the wrong team to inform them of my arrival time and day as well was suppose to send the e mail to their help team —despite the fact that the only information shared with me at the time of collecting my car was a slip with all contact numbers and e mails that did not contain any help e mail Not good to wait after a long overnight flight

Brilliant service, staff were all very friendly and sorted out any issues within minutes. Would definetly book again.

Hi Your staff, on the phone, and your drivers were very pleasant an helpful. My hesitation in booking again is the change of arrangements for arrival and collection from the 3rd floor of the short stay carpark to one of the far lanes of the drop off area. I received a call as I was driving to Heathrow (in the dark and pouring rain) to find the access road, and to identify it by it saying 'exit' on it. I was unable to find this particular lane and had to drive into the drop off area, phone your company, and wait for the driver to find me. It was all resolved, but it would have been easier to me to use the 3rd floor of the short stay car park. I appreciate the reasons that there can be heavy traffic around the terminal and the alternate location makes collection and return quicker.

Booked drop off for 5am but the day before traveling I was informed that the earliest drop off is 5.30 as the drivers don't start work until 5am. It should not be possible to book a drop off time before 5.30 if this service is not available!! Furthermore, the parking was booked several weeks in advance but they waited until the last moment to inform us that the drop off time wasn't available, making it extremely difficult to do anything about it. What if my flight had not allowed for this loss of 30 minutes before departure?!? On arrival, the collection of the car also took longer than other services we have used in the past. It is impossible to predict exactly a collection time as flights get delayed, customs and luggage collection are unpredictable.... . We booked the collection time cautiously allowing a little extra time which in the end was not needed, but our car was not available until our booked collection time. One of the main reasons for booking a meet and greet service is for comfort and prevention of delays on arrival. This is particularly important when traveling with children, as we were. All other meet and greet services we have used in the past were always able to deliver our car within a few minutes of calling them on arrival, regardless of the actual booked time of collection. The staff were very friendly though and our car appears to have been safe whilst we were away. The service is therefore not terrible but compared to our experience with other providers I would choose to book with someone else next time.

Very efficient and coped well with a late arrival and terminal change on Christmas day

Great service and super accommodating when I missed my flight and had to get a later one to a different terminal. Thank you for being there for me late at night!

No problems either end. I was a little early and they did ask me to arrive within 5 minute window of when I booked but given Heathrow car park charges I can understand why so just slowed down a bit. They rang me on way back and car turned up as I arrived at spot - perfect.

Always slow to return cars

We were late on the way out and they managed to organise to still pick up our car which was good, even if it did take quite a long time. When we came back it was more than a 45 minute wait so we would have been better off in long stay parking. Totally misses the point of valet parking.

Superb service

Great service at both drop off and collection. Happy Days need to update their drop off instructions in their documents, but the service was great!

After ringing with our estimated arrival time we drove to the designated area as requested. We had to wait roughly 10 minutes for staff to arrive to check us in, and this was done with ease. Staff could of been a little friendlier but we understand it’s a busy job. On our return from holiday we rang to say we had collected our luggage and were informed we would receive a call back saying how long it would be before we could collect our car. Overall waiting time from collecting bags to getting car was about 20 minutes. Again, staff could of been friendlier.

Kept us waiting for 40 minutes at lhr term 5 after we had got our cased. We had to call them after half an hour to find out why the delay. Level 4 was very quiet so why did it take so long to deliver our car. Would not use this meet and greet company again.

Excellent service - great communication from drivers informing me of arrival times etc. Thanks to Harvey for perfect service on returning my vehicle. Car also in good condition.