My CSL Stansted Meet & Greet

So after paying for meet n greet i wasn't met by anyone, I called the number only to be told that I wasn't on the system and that I would have to drive to their office, I then had to wait for the guy to book us in who was helpful and apologized. I then had to wait 15mins in the freezing cold for a minibus to take us to the airport which is exactly what I didn't want to do with a load of luggage and a 1 year old. I was called at night the day before I was coming home to ask why I hadn't picked up my car, I explained that I wasn't coming home until the next day but they said their system said otherwise. When I did return i called the number to again no one knowing about my arrival, they did bring my car and I proved my innocence with the confirmation email to which the guy apologized. All in all not a good experience but the people were really helpful and apologetic but still I didn't exactly get what I paid for. Maybe a genuine mistake I don't know

Efficient and friendly service. Surprisingly expensive

Our flight was delayed and despite FHR closing at midnight, they still waited for us to arrive and drove us to our car to collect. They went over and beyond to ensure someone was still there. Thank you

We travelled with a member of the family who was disabled when we arrived & were met in the location stated they could not do enough for us & arranged on our return for the csr to br brought to the upper level so we didnt have to struggle very good meet & greet company well worth the money would use them again

Not pleased that drop off was moved from outside the terminal to the Orange short stay car park at 5 in the morning. I was told that there was a Security alert, but this didn’t appear to be the case as everyone else was driving up to the terminal. On return, the first call to get my car went unanswered. I was cut off on the 2nd call. On the 3rd call the man answering my call was very snappy.

Amazing service will do it next time we go away

Our return was not quite as organised as we wold have liked- we did call when we got through passport control and then had to wait over 25 minutes in the freezing cold for our car tube delivered having been told it was going to be there..

Everything as it should be, will book it again

Our car was ready to drive home as soon as we phoned that we had got our luggage

waited 40 minutes for a car on arrival

Everything went fine with the drop off and pick up. But we had to pay £7 to get out of the drop zone. That should be included in, or added to, the price, as it’s not a true reflection of the actual price. Will factor this in when comparing prices in the future.

Excellent service. Didn't have to wait too long for drop off or pick up. Contacted CSL to let them know we would be late due to flight being re-directed. No problem for them and no extra charges. Would definitely use again.

Very prompt service 5 stars

excellent service. Very good value. Would thoroughly recommend.

Excellent service, polite and courteous drivers, highly recommend this company. I have used FHR many times and never had a problem.

Fantastic customer service at both drop off and collection. Thank you

Apart from not realising that the ‘meet’ was not at drop off, but at downstairs carpark and that I had to pay the £3.50 on exit after ‘greet’ (which was at drop off), the service was good. Paying the £3.50 was in itself not a problem, but I panicked a bit as I didn’t have any £££ coins on me. I was able to find a UK bank card in my luggage and used that. If I’d known I would have been better prepared. Other meet&greet companies i’ve used in the past give £3.50 in cash to use on exit.

All good very straight forward would use again

A very good service. Would have been 5 star except that due to baggage handling difficulties at Stansted Airport (which M&G were made aware of when they rang us to inquire why we had not called them despite having landed 90 minutes earlier) my car was delivered early resulting in an extra exit fee from Car Park which I was asked to supplement. I paid them but feel that if the company choose to deliver a car prior to the request for them to do, that should be at their expense, not mine!

Not very good. I was booked in for 4am. We arrived at 3.50 after having called 20 mins earlier as requested. I was told it was booked for 4.30 but that was incorrect and that the driver did not start until 4am anyway, so go and have a coffee. The driver did not pick us up until 4.20. This meant we had to rush through the airport, bad start to the holiday. At pick up we then had to pay £5.99 to get out of the carp ark, which I will be claiming back.

Amazing work.. I strongly recommend.

Great service

Great service both on departure and arrivals. Definitely use again

Quick, easy and friendly service. Flight back to U.K. Was delayed but it was not a problem and car was with us in super quick time.

Drop off excellent. On return it took 58 minutes from when we rang, after collecting our luggage, until our car came! Apparently they thought we wanted to be picked up and didn't bring our car - just a mini-bus which we did not see and would have ignored if we had seen it. In the midst of the delay had difficulty getting anyone to answer the phone.